Adults aged 18+ who need support due to age, disability, illness, injury, or long-term health conditions. Eligibility depends on assessed needs, not age alone.
Domiciliary care (also called home care) is support provided in your own home to help you remain independent, safe, and comfortable. It can include personal care, medication support, household tasks, companionship, and daily living assistance.
Care can be arranged:
- Privately (self-funded)
- Through the Local Authority following a Care Act assessment
- Through NHS Continuing Healthcare (in some cases)
Most providers aim to ensure consistency, but staffing availability may vary. You will be introduced to your care team, and any changes will be communicated in advance whenever possible.
A care plan is a personalised document that outlines your needs, preferences, goals, and risks. It is created with you (and your family if you choose) and reviewed regularly.
At least every 6–12 months, or sooner if your needs change. You can request a review at any time.
All our caregivers undergo a rigorous selection process that includes background checks, interviews, and skill assessments. Once hired, they receive comprehensive training in areas such as personal care, first aid, dementia care, and medication management, along with ongoing professional development.
Yes. Respecting dignity, privacy, culture, religion, and personal preferences is a core requirement under the CQC Fundamental Standards and your provider’s policies.
All care staff undergo:
- Enhanced Disclosure and Barring Service (DBS) checks
- ID and right-to-work checks
- Professional reference checks
- Full induction and competency assessments
Providers try to accommodate preferred times, but exact timings depend on availability and scheduling. You will receive your visit schedule in advance.
Absolutely — if you choose family members to be involved. Families can participate in care planning, reviews, and communication.
Call your provider’s office/24-hour line (if offered). Some providers offer emergency or additional visits; others may direct you to NHS 111 or emergency services depending on the situation.
Providers monitor all visits. You will be informed of any changes, and a replacement carer will be arranged if needed.
You can request changes at any time. If you wish to end your service, you will normally need to give written notice (e.g. depending on your contract).